B2B Marketing Blog

New Gen B2B Marketing – What a business needs to know to market today.

Archive for April, 2010

Untangling Social Media Networks

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Do all of these social media networks make you dizzy? Do you have the feeling that you are lost in a maze of blogs, Facebook, Twitter, LinkedIn, Google Buzz, Four Square etc? Posts are everywhere and sometimes they are repeating the same things. It may annoy your followers and friends and eventually you will get ignored. It doesn’t have to be this way when you know how to simplify and untangle the links that join social media networks together.

I’d like to show you one simple way to link the connections between your social media accounts so that you do less work and still spread your efforts to these social media channels.

1.    Blog – This is where you provide value to others by sharing your view point, expertise and experience.  Blogging is also a great way to get organic traffic from search engines and allows others to reference to your posts.

2.    Twitter – Twitter is the springboard and the broadcaster of your social media networks.  Connect your blog to your twitter accounts to make your blog automatically send messages to other social channels you have.

3.    LinkedIn – LinkedIn has partnered with Twitter. When you set your Twitter name in your LinkedIn account, your tweets will automatically update your LinkedIn status. You can also add your blog’s RSS feed to one of the link in your LinkedIn profile and add Blog Link app to your LinkedIn account to share your blog posts with your connections.

4.    Facebook – I don’t think I need to explain much about Facebook. For me, it’s primarily for my personal network of family, relatives and close friends. By connecting your Twitter announcements to Facebook, it can automatically add your twitter to your Facebook status.

5.    Google Buzz is the newcomer but not many people understand it yet. To make it work, you’ll want to create your own Google Profile. You then connect your Twitter account to your Google profile and Google Buzz to broadcast your status to your Buzz connection. The Buzz network usually consists of family and friends who use Gmail as their personal email platform. One feature of Google Buzz is that it allows you to share the items from your Google Reader and Blogger account through Buzz network.

Following are the tools that you can use to make the job of untangling your social media network easier:

HootSuite is a powerful tool to manage all your social media accounts. It can post messages to  multiple Twitter, Facebook, LinkedIn, Four Square accounts. It also can connect with your WordPress and RSS.

DISQUS Comments: When you install DISQUS Comments on your blog, it replaces your regular comment forms. Your visitors can then use one of the social media accounts they already have to post comments. It will authenticate their identity to ensure quality comments. It will prevent opening up the blog to spam.

WordPress to Twitter plugins: There are a number of plugins to allow you to connect and broadcast your blog to your Twitter account. Most of them will also allow you to connect to shorten URL app and properly layout your tweets.

Everyone is talking about how to leverage and harness the power of social media but it can appear quite overwhelming. By taking simple steps to ensure the proper linkage of the connections, you can do less AND reap the benefits of the social media networks.  Download our whitepaper on implementing a B2B Social Media Marketing plan for your business.

mediaFRESH Awards Finalists Announced for the 2010

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The 2010 mediaFresh awards hosted by Digital Alberta are dedicated to the recognition of those Alberta Digital Media Professionals and Post-Secondary students who have created outstanding project and programs between September 2008 and November 2009.

ThinkFresh Digital MediaCategory: Best Entrepreneur Award for creative/business/technology entries will be judged on

  • 40% Marketing Strategy
  • 30% Commercial viability
  • 30% Uniqueness of technology

Winning entries will be featured in a full color catalogue that will be published and distributed following the awards ceremony. Each winner will receive a complimentary copy of the catalogue for their portfolio. Additional copies of the mediaFresh 2010 will be distributed to promote digital media production in Alberta and around the world.

Fred Yee, CEO of Foundpages/ActiveConversion, is one of the nominees. We think Fred and the product / services fit the ranking criteria very well.

Sales 2.0 Solution for Oil & Gas Industry Vendors

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Whenever the oil and gas industry is mentioned most consumers think of gas bars and service stations, typically operated by a few multinational brands like Exxon, Shell and Chevron.  Gas bars and service stations are actually the tip of the energy industry iceberg, representing so-called downstream activity.  Further upstream there are many thousands of companies involved in exploration and production with their own particular role in the search for hydrocarbon deposits.  Many of these operators such as geophysical and drilling contractors are service providers who in turn contract with other service providers to perform specialized functions within their field.Driling

The relationships between these companies is obviously business to business (B2B) and often well defined so why bother with a marketing automation solution or sales intelligence if you are a energy services provider?  The main reason is probably timing.  Exploration activity is project oriented and the decision to drill is at the core. Wouldn’t it be useful to know exactly when a new or existing customer is looking to buy something you provide?

Industry insiders pride themselves on what’s going on in the oil patch.  They seem to know where the deals are and when they’re sales-ready.  An advanced marketing automation solution will enhance their ability to strike, by providing automatic alerts.  A Sales 2.0 solution will not only identify which companies are sales-ready but will also indicate the ideal time to call in the sales cycle.

Sales reps for these leading companies retain a competitive advantage by being notified when a desired prospect has downloaded a particular specification, watched a video, or visited a certain page like pricing on their corporate website.  Or when they have a proposal out, and are waiting for indication that they are being considered for the ‘short list’. When this information is delivered in real-time, sales reps stand a much higher chance of winning these multi-million dollar bids.

Another advantage is intelligence.  Just knowing which companies are researching your offering is often worthwhile. Some companies may not have been on the radar, and can often lead to new business.

And with an advanced marketing automation solution , marketing personnel can track the results of trade shows, mail, email and other campaigns, in addition to being able to build and send emails to keep their brand top of mind.

Having sold to the ‘oil patch’ for many years, I can see why ActiveConversion is used by many energy industry manufacturers and service providers, to auto-nurture prospects and to optimize their sales time.

Websites That Work Beautifully: Clearing a Path for Customer Action

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I got an email from Marketing Profs for a seminar entitled “Demolish the Roadblocks on Your Website: Clearing a Path for Customer Action, Sales and Loyalty“.  I’m not here to sell this seminar, I just found the lead-in couple of paragraphs selling the seminar a great post all on its own.

Too many people create websites that look beautiful. But what we really need are websites that WORK beautifully. It’s not enough to put some content up. It’s not enough to launch and leave an application or a new website design. If you want a website that makes money you must continuously improve the completion times of your customers’ top tasks. The most important thing you need to manage on your website is your customers’ time.

This is Coolaid that we drink all day every day; it is more important to be found, answer questions, generate a lead, than it is to look the prettiest.  Of course the website can’t be a junker either, or that becomes a barrier (lack of credibility) all in itself.   Just don’t spend all your money on the design, save 75% of your budget for promoting the website and answering your customers questions with webinars (and downloads of recorded ones), case studies, and white papers.

Email and Search Engine Marketing get Gold and Silver in 2009 for B2B Marketing

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Marketers are shifting to digital for a variety of reasons, chief among them are the results.  While social media gets all the hype, it’s two tried and true workhorses, email and search marketing, that come out on top of effectiveness.  From a post over at Marketing Profs:

Most marketing executives cite email or search marketing as their company’s top-performing advertising channel in 2009—39.4% and 23.6%, respectively—and over nine in ten (93.6%) say they plan to increase their budget allocation to digital marketing in the next five years, according to the Fourth Annual Marketing and Media Survey from Datran Media.

Just 9.4% of marketers cited offline channels as their most effective response channel last year. Another 4.7% cited social media, while mobile marketing, still in its early stages, was cited by 0.8% of marketers.

Crucially I’d argue that all these pieces need to work together.  Search so they find you, content to convert them, email to nurture them.

The Top 5 Mistakes Made When Setting Up Pay Per Click Advertising

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I spoke with a prospect recently who was disappointed with the results they were receiving from the Google advertising they had set up and paying as much as $5 per click with little or no response.  Search advertisers make it very easy for business owners to set up a pay per click account but the costs of setting it incorrectly are not as apparent as they should be.

In today’s blog we look at the top 5 mistakes made when setting up pay per click advertising:

  1. Not doing the right keyword research – Search advertisers provide research tools to find keywords to run your advertisements on, but often they suggest the highest searched keywords which have the highest competition.  Selecting these keywords also requires you to bid significantly higher for them in order to have your advertisement show up.  In most cases it is better to select keywords which have a reasonably high search volume, but lower competition, which will help to keep your bids down in the long run.
  2. Not defining a daily budget – You can define a daily budget for your advertising where your advertisements stop showing after the budget is reached.  Not doing this may result in your monthly budget being reached within a week or two and your advertisements not showing for the remainder of the month.
  3. Not targeting the right audience – You need to define the cities, states or countries that you want your advertising to be shown in. It doesn’t make sense for a local service provider to show advertising across the nation.  It is also important to set the time of day you want your advertisements to show (ex. Not in the middle of the night).
  4. Not improving your website or landing page – If you do not get any business off your website currently, then driving more traffic using pay per click advertising does not always mean that will improve.  Your company website needs to be credible and look professional before someone will contact you from it.  Improve your landing page and add the right offers or calls to action to entice your visitor to make contact.
  5. Not maintaining the advertisements regularly – There are a lot of moving parts in pay per click advertising that often get overlooked; It’s not easy enough to simply set something up and let it run.  You need to pay attention to things like: bids, keywords, ad copy, click through rate, bounce rate, quality score, etc.  It is worth the effort to run experiments and try different variations on ad copy and landing pages to see what produces the best result.

Search advertising is a very powerful medium to use when it is done right.  It can produce a good amount of business and easily pay for itself.  If you do not have the expertise or time to manage it, we recommend consulting with an expert who can help you to manage and achieve better results.

It is important to note that paid search advertisements are only clicked on by ~30% of search engine users; the large majority of search results are delivered through organic listings, so ensure you have a search engine optimization strategy as well.