Keeping track of all of your social media channels and updating them on a regular basis is difficult and time demanding, but if we use them smartly they work very well to our advantage. With the advent of Internet and as the web 2.0 matures, the online community is an ever-growing powerhouse, and it is quintessential to engage with our audience.
Traditionally websites were developed as a brochure, with static content, one-way communication. But as Web 2.0 matured, websites became more than just a brochure. It was necessary for companies to adapt to this ever-changing World Wide Web where two- way communications were more than a necessity for any B2B type company. This communication can be in any form; blogs, forums, and online community etc. Similarly, social media channels started as a means of personal use. Twitter & Facebook mainly started as people to connect with their family and friends to let them know where they were or what they were doing or simply share activities and photos. Now B2B companies can also use Facebook and Twitter, but it is important to know the difference between using these channels to broadcast your message versus using them to engage with your targeted audience.
I recently attended “The Art of Marketing” and found a very close connection in all the speeches that had a common theme of “Engaging”. It is important to understand that our users or customers and our audiences are the most powerful and the biggest advocate for our products. For B2B companies, the new way of creating customer relationship is by engaging and knowing who their audience is and what are they talking about. Here are some of the speakers who talked about engaging with the audience:
Mitch Joel, the author of “Six degrees of separation” said the Internet is almost going to be as important and pervasive as the electricity”. In the social media world where B2B marketers are trying to connect with as many people as they can and create a solid followers base, it is important to understand that it is the basis of who is following you more important than how many followers you have.
Gary Vaynerchuck, author of “Crush It!” cleverly stated that “The internet is just a baby and it still has to grow up and unleash its power”. Whether you are in B2C or B2B, Twitter, Facebook’s and similar social media accounts are a must have. If you don’t have either of these, it is not too late to jump on the bandwagon. Facebook credits are soon going to be precious currency and if we don’t use Facebook, and there is a big chance that companies might miss out on large opportunities in the future. Social Media should be used intelligently in a way that we not only broadcast our messages and offers but to engage and be involved with our audience. Having a conversation with our audience, providing opinions, resolving issues on the go and engaging with our audience is a key.
Sally Hogshead, the author of “Fascinate” said, “Create messages for our network’s network”. Don’t ignore the larger network which is linked to our immediate network. Social media lets you connect to this web of networks that you simply can’t ignore.
So go ahead and start engaging in conversations!
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About Ritu Singh
Ritu has over 10 years of experience in planning, facilitating and executing marketing programs. She is passionate about marketing and driven to help start-ups and small to large companies market products and services online and offline.