We all know that happy customers are advocates for your product or service. But how do you get fanatical customers? These are customers that really move the marketing and sales yardsticks. They promote you, they review every feature, and can’t imagine their work life without your product being part of it. One of the ways is to engage your customers in a way that makes them part of the team. The best way to do that is to make sure they have a voice, and that their voice is heard. This can best be accomplished by building an online community.
There are many, (many!) online community tools in the marketplace. They range from message forums to social media networks to chat-oriented products. In order to enhance service and make users heard, business to business companies can make use of these tools which are basically feedback channels where customers can provide any and all thoughts they have about your product. This helps companies listen, really listen, to what their customers want. An online community not only allows the customer to see how their feedback has been handled, but it also allows them to see the interest in those ideas from other professionals using the service. They may even stumble upon ideas that would enhance their own use of the product. This creates engagement, and engagement generates fanatical customers.
How are you building your fanatical customers?
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About Jeff Rouse
Jeff Rouse specializes in meshing business needs with innovation, sales/marketing, talent identification and technology. In his spare time Jeff invests in tech startups and fondly recalls a past in which he trounced the world of professional poker.