B2B Marketing Blog

The celebrated catchphrase for the classic TV cop show Dragnet, “Just the facts , ma’am,” might as well be the description for ActiveConversion’s new AC-ProspectAlert.  This module allows sales people to access their alerts and other sales lead information without having to log into the full ActiveConversion system.  It was recently introduced with the new UI (user interface) for ActiveConversion and was designed to provide sales reps with what they want as fast as possible.

Previously sales people could access this information via a CRM (Customer Relationship Management) account like Salesforce.com but for greater flexibility and for those businesses that haven’t deployed Salesforce.com to their sales team, AC-ProspectAlert is just the ticket.

• Laser focused view: It optimizes sales time and allows sales reps to concentrate on engaging prospects and closing business instead of navigating through a maze of menus to get the information they need.
• Sales leads: For those organizations that use Jigsaw’s contact data, this has been seamlessly integrated into AC-ProspectAlert so that sales reps can access this data conveniently.
• Easy to use: Because it shares the same slick new UI as the full ActiveConversion services, sales reps can quickly and easily find the information they need.
• Track Key Indicators: The new dashboard has been designed specifically for the sales rep in a hurry.

As the man said, “Just the facts, ma’am.”

Recently ActiveConversion users experienced firsthand the elegance and power of a new graphical user interface that was intended to provide them with the power of knowing more while doing less.  The new user interface provides relevant information with a laser focused view of what they would like to see on a day to day basis.  It also provides users the ability to navigate to the right place as easily as possible.

New and improved dashboard: Featuring a daily trending graph for Companies, Prospects and Qualified Leads. Comparing the above mentioned categories versus your long term average.

The dashboard now has a sophisticated look and an intuitive interface that measures inbound lead activity and marketing campaigns. This is designed for the busy sales and marketing manager wanting to get an executive summary of how their demand generation and marketing campaigns are performing.

New navigation based on personas and subject areas:
With the new persona based navigation and the hover style menu, it now takes just a few mouse clicks for the users to find what they need quickly and easily. Our design & UI team wanted the flow of information to be as smooth as possible and this was a top priority item during product development.

For ActiveConversion, the mission is to get the right information to the sales reps at the right time. And now with the advent of new UI, sales can easily find companies that are visiting and distill the qualified leads from the identified prospects. For marketing, it is now easier to focus on tasks that they care most about; from a single source where they can dive in and get the information they want to measure their campaigns and calculate the ROI effectively.

This new UI release was spearheaded by Jeff Rouse, VP Development, ActiveConversion who stated, “This release represents Active Conversion’s move to a more modern and powerful interface, that will set the stage for future enhancements”. In parallel, our AC-ProspectAlert module has also been upgraded to this new UI to make it even easier for sales reps to get alerts, lead trends and lead information. Stay tuned for our next blog on details around AC-Prospect Alert.

Are you interested in achieving sales growth with existing resources? Businesses are increasingly turning into sales optimization and lead management which frees up time for sales representatives to focus on high yield activities like engaging qualified prospects and closing sales.  Download this ActiveConversion whitepaper which shows you how lead management can help you achieve best-in-class sales performance.

Industry surveys indicate that only 10 to 25 percent of all leads are sales-ready, meaning prospects are interested and ready to buy.  A similar percentage of leads are not qualified at all. This means 50 to 80 percent of all leads generated can result in wasted effort if handled inappropriately.

By implementing a lead management system, the quality of leads will increase while the quantity of leads will decrease. Marketing will see a higher percentage of leads being followed up and sales will see a gratifying increase in the quality of leads presented to them. Companies that have implemented these tools have experienced a 30% or higher lead to sales conversion rate.

A significant advantage introduced with marketing automation systems is the capability to alert the appropriate sales representative at the moment any lead becomes sales-ready. This further reduces the load on the sales force and increases their effectiveness.

CEO and Co-founder of ActiveConversion Fred Yee will be on SLMA Radio Talk Show with host Will Crist for a live 25 minute interview sharing his management philosophy and discussing topics on sales lead management that is scheduled for September 9, 2010.

The SLMA radio show is an interview with industry leaders and presents their opinions about current industry trends.  The industry leaders share their management philosophy and their approach on topics such as sales lead management, lead generation and marketing automation.

You can listen to the entire broadcast live at 5 PM PST Time on http://www.octalkradio.net/ on SLMA Radio.

Previous guests have been  B2B experts such as Mac MacIntosh and Marketo CEO, Phil Fernandez. Future guests include author Jill Konrath (Selling to Big Companies), and Carlos Hidalgo, CEO of the Annunitas Group.

SLMA Radio is a 50 minute internet radio show produced four times each month.  It broadcasts live at 5 PM PST, in the United States from OC Talk Radio. The host is talk-show commentator Will Crist.  The second host is James Obermayer, CEO of the Sales Lead Management Association.

For more information on ActiveConversion, please visit http://www.activeconversion.com and follow us on Twitter twitter.com/ActiveConv & Facebook www.facebook.com/pages/ActiveConversion/37964683575

While a well designed and well promoted website can create leads for a company, it goes without saying that most companies will not rely on it entirely.  They will also supplement inbound marketing with outbound targeted calling; they will take a look at who their customer base is and why, develop a list of other companies that are similar, and start calling.

Success at this point will usually sound like “…interesting, send me an email with your info in it and I’ll get back to you”.  The big question is did they say it to be nice,  to get you off the phone?  Or are they genuinely interested? If they are not interested, you may have just set yourself up for a waste of time following up with them.  What you really want is insight into who on the “send me an email” list really is interested, who is actually engaged with your message.

One path to this insight is through a combination of a content-rich website, and marketing automation like ActiveConversion.  When they ask for the “more information email”, the email itself contains links that lead to the information/content.  With the ActiveConversion Outlook plugin installed, if they click on any of those links, you’ll see if they clicked through and what they looked at.

If they said they were interested, but didn’t click through on any of the informational links, well, not as qualified.  However if they clicked through and looked at multiple pages, and even more significantly, if they returned later for a second look at your website, notch them up as having passed qualifying test #1.

Keep in mind this same approach is useful when re-engaging with customers and old prospects.  Even deep into a relationship sell, being able to gauge how interested and engaged a prospect is with the new message you’re delivering is invaluable.

Both before and after the Global Petroleum Show, companies seriously interested in you will likely visit your website. Knowing who is interested in your product and services (and especially when), is something that you can use to increase your trade show return of investment substantially.

Finding The Needles in the Haystack
Research on trade shows have shown that serious buyers will gravitate to doing their research online and arrive at your website both before and after the trade show. But trade shows like the Global Petroleum Show can have two huge wins for exhibitors; Opt ins, and after show website visits.

Opt Ins
By virtue of the fact they are going to the GPS show, anyone visiting your booth is qualified in so far as they are in the energy industry. When one of them asks to be scanned for more information they are doing what is the holy grail of  marketing; they are “opting in”.

When someone asks for their badge to be scanned for more info, you can email nurture them  while always leading off with “you are receiving this because you visited our booth”. Then use a new breed of software to notify you as to who keeps coming back to your website, or visited the right pages on your website; it will tell you who to call, who you stand the best chance of building a relationship with.

The Bigger They Are, The Less They Call
Every exhibitor at the GPS hopes for booth visits from big, sought after accounts. But ironically the bigger the account, the less likely they are to call you after a trade show for fear of salespeople chasing them months on end. Regardless though, if these big accounts are interested in your company they will likely visit your website after the show to investigate your company further. Again, knowing who is visiting, who is interested in your company, who you should target over the weeks and months following the GPS show can be a significant competitive advantage.

eHow To Guide
Here’s a quick eHow To Guide from ActiveConversion that further explains what I’ve mentioned above. Good luck at the Global Petroleum Show 2010!

Whenever the oil and gas industry is mentioned most consumers think of gas bars and service stations, typically operated by a few multinational brands like Exxon, Shell and Chevron.  Gas bars and service stations are actually the tip of the energy industry iceberg, representing so-called downstream activity.  Further upstream there are many thousands of companies involved in exploration and production with their own particular role in the search for hydrocarbon deposits.  Many of these operators such as geophysical and drilling contractors are service providers who in turn contract with other service providers to perform specialized functions within their field.

The relationships between these companies is obviously business to business (B2B) and often well defined so why bother with a marketing automation solution or sales intelligence if you are a energy services provider?  The main reason is probably timing.  Exploration activity is project oriented and the decision to drill is at the core. Wouldn’t it be useful to know exactly when a new or existing customer is looking to buy something you provide?

Industry insiders pride themselves on what’s going on in the oil patch.  They seem to know where the deals are and when they’re sales-ready.  An advanced marketing automation solution will enhance their ability to strike, by providing automatic alerts.  A Sales 2.0 solution will not only identify which companies are sales-ready but will also indicate the ideal time to call in the sales cycle.

Sales reps for these leading companies retain a competitive advantage by being notified when a desired prospect has downloaded a particular specification, watched a video, or visited a certain page like pricing on their corporate website.  Or when they have a proposal out, and are waiting for indication that they are being considered for the ‘short list’. When this information is delivered in real-time, sales reps stand a much higher chance of winning these multi-million dollar bids.

Another advantage is intelligence.  Just knowing which companies are researching your offering is often worthwhile. Some companies may not have been on the radar, and can often lead to new business.

And with an advanced marketing automation solution , marketing personnel can track the results of trade shows, mail, email and other campaigns, in addition to being able to build and send emails to keep their brand top of mind.

Having sold to the ‘oil patch’ for many years, I can see why ActiveConversion is used by many energy industry manufacturers and service providers, to auto-nurture prospects and to optimize their sales time.

This is the sixth in the series of ActiveConversion’s very popular “eHow To” guides. This one deals with applying online marketing best practices to trade show marketing.  From the guide:

Business to business (B2B) trade shows can be a cost-effective means of gaining valuable face-to-face interaction with many qualified prospects. Most B2B companies have a reasonable expectation that sales revenue will result from participation at trade shows. Yet too often, experience has shown that for many leads from trade shows the timing is too early in the sales cycle. This experience may explain why business executives are constantly dismayed that so few leads are actually followed up by their sales departments. Trade show industry research indicates that 80-90 percent of all trade show leads are not followed up.

What the guide advocates is that in addition to using marketing automation in the promoting of attendance pre trade show, a trade show booth is analogous to a website for the large number of “inquiries” that exhibitors come home with:

• Most of these inquires are not ready to buy (95% according to the research)
• They have opted-in to receive more information (so they are ideal for email nurture campaigns)
• They need to be nurtured through a sales cycle so that in 3 or 6 or 9 months when/if they reach sales ready, the exhibitor is still top of mind
• They need sorting (scoring of their behavior) to weed out the ones who are, and who are not, worth inside/outside sales resources.

But also key is the takeaway that companies need to know who is visiting their website (marketing automation platforms like ActiveConversion identify anonymous company visits, as well as labelled individuals).  The traffic that visits a company’s website directly after a trade show is often a key indicator of whom at the trade show they got some level of engagement with, especially if there are multiple visits from different individuals from the same company.

To download this eHow To Guide on why marketing automation can increase your trade show ROI, click here or on the image!

This is the fifth in the series of ActiveConversion’s very popular “eHow To” guides. This one deals with aligning a company’s marketing and sales departments so that they can work together seamlessly. From the guide:

B2B marketing is about driving sales, yet a common complaint from the sales department is that “Marketing throws leads over the fence!” Too often experience has shown sales that few leads from marketing are qualified and even if they are; the timing is too early in the cycle. Meanwhile the marketing department is constantly dismayed that so few leads are actually followed up by the sales department.

According to the 2008 Miller Heiman Sales Best Practices Study, only 37% of respondents agreed that their sales and marketing organizations are aligned in what their customers want and need [source]. Since sales teams want to prioritize on the buyers that have a better chance of closing, it makes sense to use to:

• give marketing more of a role in the targeting and qualifying of prospects
• use marketing automation to nurture prospects that are not yet qualified for hand-off to sales
• give marketing the ability to auto-communicate to sales a lead’s activities and engagement level
• prioritize for sales a large volume of leads based on qualifiers like company size and engagement

To download this eHow To Guide on why marketing automation can get your Sales and Marketing teams aligned, click here or on the image!

Wondering if you’re wasting sales time or marketing budget? Or likely, both?!

In this free companion webinar to the eHow To Guide A Marketing Automation Guide to Lead Scoring, join Paul Uppal, Senior Account Executive at ActiveConversion, as he speaks with  his customer, Tim Lawler – Lead and Demand Generation Consultant at LMG Consulting, on how Tim successfully implemented closed-looped lead scoring systems with Active Conversion for his clients.

“The key is getting the user to click through the email to a landing page with the Active Conversion code.  That starts the lead scoring process (a download is not necessary).  After the first landing page visit, the user web activity is tracked  and scored going forward.”

Tim Lawler

Click to access the recorded webinar

Learn best practices on how to implement a lead scoring process, automatically manage leads, and focus your time on the best prospects to increase ROI by 30% or more.

Not all leads are created equally. A lead scoring system acknowledges this by assigning values to leads based on objective criteria. The lead score determines the appropriate action for that lead.

See real world tools and examples to help you shorten your sales cycle and make intelligent sales and marketing decisions.